Tracing Advisor

Employment type:Regular

Employment time:Full-time

Percentage of time the position involves travel:0%

Percentage of time the position allows for working off-site:0%

Job category:Customer Service Representative

Job industry:Other - Not Specified

Description

What makes DHL great? Our People!  We know each employee’s individual contributions make us the #1 Express Delivery and Logistics Company in the world.
 
DHL Express is committed to maintaining an environment that empowers every team member to make the greatest possible impact on our business.  

Our corporate culture is about personal commitment – to our business, to each other and to our global communities. 

DHL is dedicated to being a great place to work. In addition to competitive compensation packages, our employees enjoy a range of programs, services and benefits that bring the best to their personal lives. 

Start YOUR career with DHL today… 

IMAGINE WORKING FOR A COMPANY THAT KEEPS THE WORLD IN MOTION.

JOIN OUR CUSTOMER SERVICE DEPARTMENT!

How will you contribute to the success of DHL?

• Perform tracing activity,  respecting the terms and standards of the “Network Trace Procedure”;
• Conduct a proper inter departmental communication & relationship with  DHL network, during tracing investigations;
• Ensure that all customer queries and requests are handled promptly and professionally, proactively seeking for solutions to meet / exceed customer's needs and expectations and avoid any complaint;
• Investigate, determine causes, take appropriate action and inform customers about any undelivered, misrouted or delayed shipments within established internal procedures and time parameters;
• Accept e-mail, fax and telephone trace requests for non-core services;
• Ensure correct processing of I/B and O/B TD&DD Import Express Pick Up requests.

Skills & experience

Do you have what it takes?

• Customer Care orientation;
• Communication skills in both Romanian and English (written & spoken);
• Good DHL services knowledge;
• Teamwork spirit & initiative;
• Analytical thinking & adaptability;
• PC skills (Word & Excel);
• 1 year experience in DHL would be an advantage.

We are an equal opportunity employer and believe we will gain through the recruitment and development of staff who represent the broad diversity of the Romanian workforce.