Training & Development Specialist

Requirements:

• Proficiency in English
• Min 3 years of work experience in training delivery
• People management skills (dealing with groups of trainees)
• Independence in taking decisions – ability to handle tasks with minimum supervision
• Project management skills
• Previous exposure to BPO/outsourcing environment would represent an advantage
• Very good communication and customer service orientation
• Capacity to assimilate and comprehend new processes concepts and procedures very fast
• Coordination and organization skills
• Problem solving attitude
• Negotiation skills
• Mastering MS office tools (Excel, Power Point, Word, Outlook)

Responsibilities:

• Provide high quality training  programs for Wipro’s employees;
• Asses and fulfill training needs in order to meet the company’s objective;
• Act as a SPOC (single point of contact) for the designated account for any / all training related activities;
• Coordinate transition related activities; work with the client and various stakeholders to ensure that process knowledge is documented and transferred to the operations team;
• Deliver the training by using existing modules: Communication trainings (Telephone handling skills, Customer care), Domain Specific (Basis of accounting, Order Management overview etc), Process tools (Excel, SAP, etc);
• Support internal clients in creating relevant training documentation: training plans, assessments/ tests, process overviews, overviews on process tools and any other content required by internal clients or department as per Wipro quality standards;
• Run and analyze training needs for employees, and coordinate with other departments accordingly;
• Ensure that all new employees go through the defined learning path for their respective roles, including tests, assessments and certifications;
• Work with internal clients to bridge knowledge gaps - provide refresher, remedial and cross training for existing employees;
• Handle all activities related to reporting, updating and sending the training related records required by the function/client.

Benefits:

• Temporary remote work due to the pandemic and return to office after the situation improves;
• Relocation package;
• Fantastic opportunity to work for one of the biggest brands in the world in a unique work environment;
• Great career opportunity with a leading international outsourcing company;
• Opportunity of professional and personal development in a multinational working environment through a variety of training programs (hard/soft skills);
• Attractive compensation package with full access to a variety of benefits available through an online platform; the package can be customized on monthly basis depending on each employees’ needs.

If this role fits with your professional expectations, we invite you to apply and we will get back to you to discuss more details about the recruitment process.

However, if you are not interested but you know other people who might be, don't hesitate to suggest them to apply.

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