Training Services Coordination Associate

Summary:  Provide learning administrative services to support client learning and data management needs

Duties and Responsibilities include the following:

• Perform data entry as it relates to learning administration
• Enter training data into learning management system and manage requests using request management system
• Make certain client standard operating procedures, processes and service level agreements are maintained
• Identify and trouble shoot discrepancies and issues
• Escalate issues to Manager for resolution
  

Qualifications: 

• Entry level for bachelor’s degree or 2 years of successful working experience in:
• A learning organization
• Training administration (preferred but not required)
• Customer service
• Knowledge of and experience with learning management systems (preferred but not required)
• Experience in Microsoft Office suite
• Team-oriented but self-motivated and able to work with minimal supervision
• Demonstrated attention to detail, strong quality focus, and well organized
• Successful prioritization of work requirements and multitasking, as necessary
• Analytical and problem-solving skills
• Client focused to build and maintain professional working relationships
• Ability to remain flexible and adaptable to constant change
• Effective oral and written communication skills with clients, leadership and team members

Your Benefits:

• Transport to and from work provided by the company
• Private life insurance
• Private subscription for medical health care in a private clinic
• Fixed monthly salary and added monthly bonus based on performance
• Initial training on tools and HR processes and continuous specialized training on Learning processes