Transmission Engineer

Wyser Romania is looking for a Transmission Engineer for an important company in the telecom industry. The ideal candidate should be proficient both in English and Spanish.

The ideal candidate

• Good verbal and written English and Spanish skills;
• Knowledge of SDH, WDM indicators, clock, equipment interoperability, Automatically Switched Optical Network (ASON), Error Checking and Correcting (ECC), Automatic Level Control (ALC), Automatic Power Equilibrium (APE), and Intelligent Power Adjustment (IPA);
• Good Troubleshooting skills;
• Basic Knowledge of routing protocols (OSPF, BGP, IS-IS) and MPLS VPN;
• Basic Knowledge of switching technologies and protocols (Vlans, STP);
• Customer oriented.

Responsibilities

• Handling customer service requests from all Europe for our Enterprise Transmission products;
• Applies analytical skills and technical knowledge to solve product and network issues of moderate to high complexity;
• Take first corrective actions to isolate and neutralize reported incidents;
• Provide detailed information on how to set up, configure Transmission products and basic troubleshooting based on available technical documentation database;
• Identify hardware faults and provided replacement based on root cause found;
• Work together with next technical level support and provide an effective solution within contractual SLA time;
• Use trouble ticketing system for tracking customer interactions, perform procedural actions on the ticket and fault analysis.

What’s in it for you?

• Motivational salary package and annual performance bonus;
• Gym discounts;
• Private medical insurance discounts;
• Flexible work schedule;
• Opportunity to get certifications.

We are waiting for your application at .