Travel & Expense Helpdesk Officer with Dutch

• Job description

T&E Helpdesk Officer main attribution is to offer effective customer assistance (client users and suppliers) concerning its requirements to solve problems;

Ensures that the problems are accurately registered in the ticket application when received via e-mail, phone or chat;

Ensures that the phone/chat line is open at the beginning of the work program;

Helpdesk Level 1 support for the applications used within the Travel & Expenses department (Concur tool, credit card application): solves the level 1 tickets, follows the solution of the open tickets, escalates wherever the case to the level 2 (tests the solutions proposed by the experts in the case of the level 2 tickets whenever necessary);

Answer Customer calls / emails / chats and providing guidance on J&J policies and procedures regarding the business travels and expenses;

Acts as single point of contact for the customer and communicates relevant information in order to ensure the customer’s satisfaction;

Communicates the problem status and time to resolution to affected personnel; provides to the customers a continuous visibility on the occurred situation/problem;

Ensures a structured and high quality communication related to the open cases;

Creates tickets to the IT support team whenever necessary.

• Requirements:

Fluency in English and Dutch
Diploma / Degree holder or pursuing Bachelor Degree Courses;
At least 1 year of experience in Customer Support/Procurement/Finance/Helpdesk would represent an advantage;
Very good analytical and problem solving skills;

Numerical competencies;

Customer-oriented;
Ability to adhere to TAT and timelines;
Attention to detail;
Active listening combined with excellent written and verbal communication competences;

Knowledge of T&E (Travel & Expense) or Finance domains would represent an advance.