Turkish IT Support/ Service Desk Administrator

Salar net
unspecified

Candidatul ideal

Behavior Skills required

Good Communication skills in Business English – spoken and written

Ability to work under pressure, handle high workloads and volumes and against timelines

Flexibility to work in shifts

Customer Centricity

Should be able to demonstrate enthusiasm with high levels of patience.

Team player

Collaborative working

Process & Tools

Exposure in ITSM Ticketing tools

Understanding of ITIL Guidelines & Service Desk Operations

Understanding of quality processes in a service desk

(Salary will be discussed depending upon the experience and qualifications)

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Primary Responsibility

Should be able to handle Turkish phone calls, Emails, Web Tickets, Chats and provide remote support to customers.

Should Log incidents and service requests in ITSM tool, categorize and prioritizing them, and managing their life cycle as per ITIL guidelines

Should be willing to work in shifts

Technical Skills required

Basic understanding of inter-relationship of software, hardware, and communications

Hardware troubleshooting skills Printer and Network issues

Experience in PC Hardware configuration

Experience in Remote desktop support to resolve application/OS related issues

Experience in Remote administration/installation/uninstallation of software/ business applications via Microsoft SCCM

Experience using a variety of PC software including Microsoft Office Suite, Microsoft Exchange, and other business applications.

Experience in troubleshooting Mobile platforms like Intune

Knowledge of Active Directory is desirable

Certification as an MCP is desirable but not mandatory

Certification as an MCSE is desirable but not mandatory

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Wipro Technologies is a trendsetter and leader in the outsourcing space.
We invite passionate, energetic, creative and focused individuals who want to be a part of our growth story!
Wipro Technologies is the best option you can find to develop your expertise in the industry. You will get immense opportunities to learn from our focused approach towards delivering long-term benefits and measurable value to our customers.