Behavior Skills required
Good Communication skills in Business English – spoken and written
Ability to work under pressure, handle high workloads and volumes and against timelines
Flexibility to work in shifts
Should be able to demonstrate enthusiasm with high levels of patience.
Process & Tools
Exposure in ITSM Ticketing tools
Understanding of ITIL Guidelines & Service Desk Operations
Understanding of quality processes in a service desk
(Salary will be discussed depending upon the experience and qualifications)
Should be able to handle Turkish phone calls, Emails, Web Tickets, Chats and provide remote support to customers.
Should Log incidents and service requests in ITSM tool, categorize and prioritizing them, and managing their life cycle as per ITIL guidelines
Should be willing to work in shifts
Technical Skills required
Basic understanding of inter-relationship of software, hardware, and communications
Hardware troubleshooting skills Printer and Network issues
Experience in PC Hardware configuration
Experience in Remote desktop support to resolve application/OS related issues
Experience in Remote administration/installation/uninstallation of software/ business applications via Microsoft SCCM
Experience using a variety of PC software including Microsoft Office Suite, Microsoft Exchange, and other business applications.
Experience in troubleshooting Mobile platforms like Intune
Knowledge of Active Directory is desirable
Certification as an MCP is desirable but not mandatory
Certification as an MCSE is desirable but not mandatory
Wipro Technologies is a trendsetter and leader in the outsourcing space.
We invite passionate, energetic, creative and focused individuals who want to be a part of our growth story!
Wipro Technologies is the best option you can find to develop your expertise in the industry. You will get immense opportunities to learn from our focused approach towards delivering long-term benefits and measurable value to our customers.