User Support Specialist

The User Support Specialist will be the first point of contact for all IT service desk incidents and requests from users.

Tasks and responsibilities:
• Receiving and handling requests (phone calls, emails or self-service requests)
• Classifying and making an initial assessment of incidents/service requests
• Providing remote technical support to users
• Analyzing problems/situations, understanding incidents impact on business
• Resolving requests or solving incidents following instructions in a knowledge base

Skills:
• Knowledge of MS Office suite, Windows Desktop, Android mobile devices
• Networking knowledge and server experience is a plus
• Fluency in English (both written and verbal) is a plus
• Technical orientation
• Problem solving orientation
• SAP knowledge (Basis, Solution Manager) is a plus
• Ability to learn and apply new technologies and methodologies in a distributed environment based on existing knowledge



This challenging position is designed for enthusiastic professionals ready to prove their capabilities and which are focused on their professional growth and development.
The company offers a motivating compensations package related to performance, together with a friendly working environment. Discretion and confidentiality assured. Adequate and suitable applications shall be replied, only.