VAS 2nd line Operations Specialist

Your day to day:

• 2nd Line Operations of VAS platforms in a multi-vendor environment. 
• Preventive and corrective second level troubleshooting ensuring quality and continuity of service and the restoring time for VAS Network Elements.
• In collaboration with 1st Line Operations teams, work out procedures related to the analysis of alarms in order to detect and eliminate faults. Perform data configuration, software rollout and support integration activities with planning and delivery functions.

With these activities you will have a great impact on our business:

• In case of incident assure trouble shooting analysis and all the repair actions, including vendor support escalation, in order to achieve service restoration of VAS platforms.
• Perform proactive maintenance activities to prevent incidents and constantly optimize the network. Take corrective measures based on performance management and indicators trend analysis
• Assure planned work activities, network rollout, software upgrades and parameter changes in VAS platforms ensuring quality of service and avoiding regression on network functionalities
• Perform acceptance test and integration/configuration activities of new network elements of the VAS platforms.
• Knowledge sharing in order to increase technical skills of other teams involved in deployment and operations activities in the network

With these skills you are a great candidate:

• Very good knowledge of  VAS network principles for 2G/3G/LTE technologies : Voice Mail, SMSC, IN platforms
• Good knowledge of core network protocols : C7, SIP, Diameter
• Good knowledge of operating systems: Linux, Unix, Solaris and database handling (Oracle, LDAP)
• Analyse and interpret traces (wireshark traces, signalling monitoring tool traces, network element traces, logs);
• Team working  oriented
• English  (spoken and written)
• University degree: faculty of Electronics, Telecommunications and Information Technology
• 1-2 years of experience in VAS Network Operations and Maintenance activities
• VAS platforms trainings and certificates or equivalent

Sounds like the perfect job? We’ve got even more to offer:

• In this pandemic period we have 100% work from home for your safety. After this pandemic period we have 2 days work from home per week!
• Medical and dental services
• Life insurance
• Dedicated employee phone subscription
• Special discounts for gyms and retailers
• Annual Company Bonus
• Ongoing Education – we continuously invest in you to ensure you have everything needed to excel on the job and enhance your skills
• You get to work with tried and trusted web-technology
• Getting in on the ground floor of and technology changing company
• Flexible Vacation – Take time off when you need it, we trust you!

#_VOIS