VEHICLE SUPPORT TECHNICIAN WITH ITALIAN

We expect from you to:

• Be fluent in Italian and in English
• Have good technical knowledge about cars - mandatory!
• Have work experience in first or second line support
• Understand automotive after sales issues
• Be able to work in an effective and quality-oriented way
• Have the ability to engage productively with customers
• Have strong communication skills and a pragmatic attitude

For this specific position you will need to:

• Take ownership of technical issue and collaborate with our engineers to resolve more advanced issues when necessary
• Be analytical with a willingness to explore options to solve technical customer issues
• Communicate effectively with customers, including expectations for callbacks and follow-up on their issues
• Follow help-desk process to support cases
• Document troubleshooting and problem resolution steps
• Provide technical advice and answering queries from clients
• Update records with resolutions
• Suggest improvements to working practices

You can expect from us:

• Knowledge and support from more experienced engineers when needed
• The best salary you can get for the value of your work
• Respect for your private life and your choices
• All tools required for high performance in your field
• Continuous care of your well-being and an environment that invests in honesty
• Responsible approach, long term commitments and stability