Venue Ticketing Manager

Project mission

The mission of Ticketing (TICK) is to maximize ticketing revenues and optimize attendance at all matches through a fair and transparent system, which provides value for money for all spectators in a safe and festive environment. The Venue Ticketing Manager will be overall responsible for the implementation of the Ticketing project in his/her UEFA EURO 2020 venue

Key responsibilities

Communication and cooperation

• Regular liaison with UEFA project stakeholders
• Main contact for the TICK venue team included access control and ticketing center
• Coordinate with the Euro 2020 project team onsite and stadium operators to ensure the requirements are met in terms of ticketing
• Participate to daily venue team meetings

Training of other staff members and/or volunteers

• Organize the training of TICK staff 
• Prepare the documentation used for the training of the volunteers 
• Conduct the ticketing specific training for the volunteers 

Event-time responsibilities

• Overall responsible for match day preparations & operations
• Troubleshoot problems concerning ticketing as they arise
• Support/liaise with safety and security, spectator and access control services
• Plan and allocate various daily tasks to the ticketing venue team (incl. volunteers)
• Supervise the set-up and dismantling of TICK facilities
• Liaise with any appointed service providers
• Satisfy all customer ticketing needs at the venue and provide excellent customer service
• Provide troubleshooting support for access issues

Administration

• Daily liaison with the UEFA TICK project team
• Submit daily reports and debriefs (incl. statistics) according to provided guidelines and deadlines

Profile of successful candidate

Must-have requirements

• Experience of 3 years in ticketing or in major sports events or large international events
• Team management skills
• Experience in supervising a team
• Full professional proficiency in English (both oral and written)
• Advanced in Microsoft Office (specifically excel) and ability to familiarize with new IT systems quickly
• Good presentation skills
• Organized, service-oriented and resistant to stress
• Available to work on the weekends and outside the office hours

Additional requirements

• University degree
• Communication proficiency in the local language of the venue considered as a big asset,good knowledge of other languages a plus
• problem solving attitude

Good knowledge of mobile devices

Job Location: Bucharest

Full-Time Job from 15 April----> 02 July 2020