VIP Account Manager – French Speaker

Salar net

Candidatul ideal

Due to the growing demand for our services, we are now recruiting for a “VIP Account Manager – French Speaker” to join our workforce on a full-time permanent basis.

The Ideal Candidate will:

  • Have excellent French communication skills, both verbal and written (Language Level).
  • Have excellent English communication skills.
  • Have the capacity to build strong relationship with customers.
  • Have experience working in the gaming or gambling industry (desirable).
  • Have similar experience working as a VIP Customer Executive.
  • Have sales and account management experience.
  • Have an ability to understand customer needs and respond to them.
  • Have strong organisational and prioritisation skills.
  • Be good with numbers and identifying trends/patterns.
  • Work with multiple systems and be a fast learner.
  • Enjoy challenges and find solutions to customer queries and problems.

Descrierea jobului

Working within our VIP management department, the main purpose of this role is to manage the growing VIP French speaking customer base. A key focus is account growth, retention, customer satisfaction and ensuring lifetime value by considering account needs, support, loyalty and risk.

To deliver the best possible service Account Managers respond to and initiate contact with players via phone, email and Whatsapp, with occasional in person client entertainment days too.

Due the nature of the business, this role involves working occasional non-office times (evenings and weekends) depending on VIP clients’ needs.

VIP Account Managers are VIPs’ direct contact at the company and it is the account managers responsibility to liaise with the necessary internal departments to report any issues or priorities in terms of handling technical, financial or feedback points to ensure VIPs receive first class customer service.

Daily tasks involve creating VIP tailored promotional offers and analysing, optimising and reporting campaign performances.

You will also be required to attend weekly/monthly team meetings to exchange insights on VIP market trends/player experiences and contribute to the success of the brand.

Descrierea companiei

Our Company provides Customer Care Services

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