Working within our VIP management department, the main purpose of this role is to manage the growing VIP French speaking customer base. A key focus is account growth, retention, customer satisfaction and ensuring lifetime value by considering account needs, support, loyalty and risk.
To deliver the best possible service Account Managers respond to and initiate contact with players via phone, email and Whatsapp, with occasional in person client entertainment days too.
Due the nature of the business, this role involves working occasional non-office times (evenings and weekends) depending on VIP clients’ needs.
VIP Account Managers are VIPs’ direct contact at the company and it is the account managers responsibility to liaise with the necessary internal departments to report any issues or priorities in terms of handling technical, financial or feedback points to ensure VIPs receive first class customer service.
Daily tasks involve creating VIP tailored promotional offers and analysing, optimising and reporting campaign performances.
You will also be required to attend weekly/monthly team meetings to exchange insights on VIP market trends/player experiences and contribute to the success of the brand.