Warehouse Specialist and Dispatcher

We are looking for a Dispatcher and Warehouse Specialist with IT competences who is used to working within international companies. 
A dynamic and hands-on position with a span of responsibility from warehouse and logistics activities to basic IT support.

Workplace: Cluj-Napoca 

Main tasks as a Warehouse Specialist:

• You will be performing Local Imaging, Packaging, Warranty Checks, Lifecycle overview, Stock and Logistics management at the defined stock room.
• You will seed other local stock rooms from the central stock room.
• You will provide assistance in configuration of PCs and Laptops.

Main tasks as a Dispatcher:

• Dealing with the management of incidents in our ticketing system and with data validation and analysis, monitoring correct timelines (SLA = Service Level Agreements) and ticket flow.
• Providing remote First Level Global Support to end-users, managing customers’ request and feedback
• Qualifying customer entitlement and routing end user to the proper resources
• Analysing problems and applying resolutions
  Troubleshooting and relating resolution procedures to non-technical end-users
• Opening, closing and monitoring of incidents in the system during the complete incident lifecycle
• Monitoring the correct timelines (SLA)
• Contacting the end-user via phone, e-mail & chat
• Providing input toward knowledge base main

Required skills and competences:

• Fluent English
• Good experience in asset and warehouse management
• Good experience in managing couriers and logistics providers
• Accuracy in data entry
• Time management skills
• Used to working be compliant with operating procedures and standards
• Good understanding of Desktop/Laptop
• Familiarity with Windows operating systems and common off the shelf software such as MS office, Email Client
• Good knowledge of application installation & config, image installation & config, Hardware break & fix, good grasp of mobile and handheld devices such as android and IOS Tablets configuration and navigation

Hemmersbach is a global IT service provider. With over 4,000 permanent colleagues in more than 50 subsidiaries worldwide, we enable Device as a Service for the IT industry in 190+ countries. DaaS combines hardware, software, lifecycle services and financing into a single contract with a fee per device.

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