Warranty Claims Assessor with Portuguese

Are you our ideal candidate?

• University degree;
• Fluent in Portuguese (both spoken and written);
• Very good command of English;
• PC skills (MS Word, MS Excel, MS Outlook);
• Attention to details;
• Ability to solve urgent matters and work under pressure;
• Good communication skills;
• Team player with interpersonal and conflict management skills.

Description:

• Receives and assess claims according to defined procedures / routines.
• Receives and logs all e-mail/web/phone call and ensures proper documentation.
  Performs claim assessment and follows defined procedures to resolve correctly.
• Documents verifications and customer information in data capture tool and when needed, transfers claim/ticket to responsible party for resolution.
• Follows Reminder procedure to ensure claim assessment.
• Manages claims/tickets assigned in expected SLA.
• Manages procedures in timelines defined.

Our offer:

• Attractive benefits package including: coverage of public transportation, private medical services, private pension, life insurance, gym subscription or medical services for a member of the family, meal vouchers for each working day, interactive library subscription;
• Access to a global network of knowledge and resources;
• Extensive training through a variety of methods – online, classroom, etc;
• Opportunities to develop your skills and gain valuable practical experience in your field of expertise, and to develop skills in other industries;
• An experienced Career Counselor to guide you and check on your progress;
• Interesting and challenging work for the world’s leading companies – our clients;
• Professional growth opportunities that recognize individual contributions and performance;
• A flexible approach that allows an appropriate work/life balance, where fun outings, sports activities and volunteering initiatives are part of our regular day-to-day life.
• Relocation package for candidates from other cities/ countries(if applicable).