Web Development Support Engineer

We are looking for a talented Web Development Support Engineer with experience in development to join our client’s Cloud Platform support team based in Bucharest. Our client is the world’s most well-known and accessed search engine.

WHAT YOU WILL BE DOING

• Provide technical and developer support to customers using client’s office app products, solutions, and APIs
• Identify and document product bugs and feature requests and work with internal support teams as well as customers to implement effective solutions
• Work closely with internal support teams to improve our client’s products
• Provide assistance and guidance to users through public forums (third party and client-owned)

WHAT WE EXPECT FROM YOU

Minimum requirements:

• 1 year experience preferred but not mandatory
• Ability to read and understand code and able to write code samples to reproduce customer issues
• Strong troubleshooting skills including the ability to read and understand logs and stack traces
• Familiarity with:
  • Cloud computing
  • Web protocols (HTTP, TLS, HTML, CSS, etc.)
  • SQL (any dialect)
  • Google Workspace APIs and/or Apps Script
  • OAuth
• Ability to research using internal knowledge bases and public-facing documentation (Google Developers, StackOverflow, etc.)
• A strong sense of business ownership and customer focus

Desirable Skills

• Proficient in at least one of Java, Python, PHP or Go
• Experience with Platform-as-a-Service (PaaS)

WHAT WE OFFER

-        Competitive salary package

• Advancing opportunities to a level III position

-        Two months of paid training

-        Continuous training and certification within our client's products

-        Teamwork in a multicultural environment, social activities and personal development

WHO WE ARE

Webhelp is a global organization with overemployees and headquarters in France. We are the main French employer in Romania and the digital hub of the Group. We develop memorable customer experiences and business solutions for some of the most recognized brands. Our goal is to make business more human.

From managing social media to payment services, we support our customers so that every stage of their experience is personalised.