Web Support Specialist

The Web-Support  specialist will be responsible for administrating our websites: and (troubleshooting bugs, content management); and also managing Jira tickets to various boards.

Responsibilities:

 - Content Management

Use of Drupal (the CMS used on , and other QS websites) and other bespoke systems used internally for managing content and data.

• Adding and editing content.
• Managing permissions and roles.
• Updating various content types (. articles, pages, blog posts etc.).

 - Project Management

Use of Jira (the PMS used for QS website development).

•  Managing tickets.
•  Assigning them to the relevant teams and keeping track of their progress.

- Troubleshooting website errors raised by internal and external users.

- Working with various teams (IT, Events, Marketing, Design) to ensure the correct workflow of multiple tasks.

- Assisting in creation of webpages using modules, content blocks, page templates etc. in Drupal.

Job Requirements:

- Very good command of written and spoken English – you will need to communicate in English every day both via emails and on the phone/Skype/Teams.

 - Familiarity with content management systems, ideally Drupal though others accepted (WordPress, Drupal, Joomla, Shopify, Magento etc.).

- Experience of social networks and a general understanding of the internet and web tools (Google Analytics etc.).

- Ability to evaluate incoming support and change requests and identify owners for issues.

 - Ability to respond in a quick and efficient fashion to incoming site support and change requests.

- Understanding of HTML/CSS (basic knowledge a plus but not required).

- Excellent communication skills – direct liaison with external and internal clients and stakeholders.

- Able to work under pressure and to tight deadlines.

- Well organized and self-motivated, with a willingness to learn new skills and get involved.

- University Graduate or entry level.

Only English CV'S will be evaluated and take into consideration for further Recruitment steps !