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IP Network Engineers are providing fault/problem management and incident management support on Huawei Datacom products.
Main activities are comprised of:
- Take first corrective actions to isolate and neutralize reported incidents and if necessary escalate to next technical level support.
- Troubleshoot hardware or software problems, identify root cause and provide and effective solution within contractual SLA time;
- Performing network upgrades/ updates in accordance with the Change Management process.
- Provide detailed information on how to set up, configure or upgrade IP products and their features;
- Use trouble ticketing system for tracking customer interactions and fault analysis;
- Identify customers concerns and critical problems based on customer interaction;
- On-call duty;
Requirements:
- Bachelor’s degree in Telecommunications or Computer Science;
- CCNP certification is considered an advantage. CCNP level knowledge is required;
- Familiarity and good experience with routing protocols: OSPF, IS-IS, BGP;
- Familiarity L2 switching and L2 redundancy protocols;
- Familiarity with Service Provider solutions level solutions: MPLS vpn, CGNAT;
- Familiarity with security protocols and features: IPSec, Anti DDoS, Radius/TACACS;
- Knowledge of Linux/Solaris server administration;
- Excellent communication skill and team player
- Fluent English communication skills
- Availability of international travel or night activities;