WFM Senior Analyst

 Responsibilities:

• Identifies opportunities and best practices to improve WFM processes, facilitates complex analysis and improves overall WFM effectiveness
• Creating, Composing and processing data for WFM reports (headcount forecast, staffing outlook, inflow planning calendar) and processes based on several data and report sources.
• Develops solutions (. tools, processes, and/or training) to positively impact WFM effectiveness.
• Analyzes on sites, locations and seat utilization.
• Analyzing databases, reports and organizational results and tracing them back to improvement items at a process and organizational level.
• Facilitates data collection, processing, & analysis of workforce management performance data in order to support the improvement of internal WFM KPIs.
• Participates in projects to apply WFM practices to new business segments, develop new support capabilities, and/or work on new business engagements
• Conducts problem case analysis exercises to assist with root cause analysis for the business
• Performs all other duties as assigned

Requirements:

• Bachelor’s degree in relevant field of study
• Excellent Excel skills
• Experience in forecasting, planning, seats utilization / real estate would be a plus
• Strong verbal and written English skills (from B2 upwards)
• Excellent interpersonal and communication skills
• Good organizational, time management and prioritization skills
• Good knowledge of Microsoft Office
• Highly analytical, well organized and detail oriented
• Availability for flexible schedules when needed (US Time zone)