Windows Client Support

What will you do as a Windows Client Support?

• You will work in HPC environment;
• Software distribution with customer tool and manual software installations, deinstallation of software
• Elimination of software installation problems, analysis, monitoring, documentation
• Automate updates of client software, operation management console
• Monitoring and patching of the database systems on clients
• Application for new CAT servers in the IT shop (asset system, power lines, etc.

• Install, configure, and maintain end-user workstation hardware, software, and peripherals;
• Update or create support articles (knowledge base articles), as applicable;
• Manage cases via daily queue and workload management and handle escalations;
• Focus on delivering a positive client experience by actively supporting the client and keeping them up to date throughout the lifecycle of the case;
• Work with users to identify, troubleshoot, and resolve issues as well as collect feedback that will help improve our products;
• Manage and resolve support incidents over the phone and email.

We are looking for your application if you have:

• A relevant educational background within IT or equivalent;
• Experience working in technical support and with customers;
• Strong German skills, both written and spoken are mandatory;
• MS Office O365 suite of applications;
• Windows desktop OS troubleshooting including Windows 7 and Windows 10;
• Light Windows Server and Active Directory administration, especially setting up and maintaining user accounts and Exchange mailboxes;
• Able to work independent, yet being a good team player;
• Excellent verbal and written communication skills;
• Strong analytical skills with the capability to resolve issues in a timely and structured manner;
• Business Hours (9-17)