Wireless Engineer (Network Consulting)

What you’ll do:

• Handling customer service requests from all Europe for Huawei Wireless products (BTS\DBS3900 GUL, BSC6900\6910 GU and more);

• Take first corrective actions to isolate and neutralize reported incidents and if necessary escalate to next technical level support;

• Troubleshoot hardware or software problems, identify root cause and provide an effective solution within contractual SLA time;

• Performing network upgrades/ updates in accordance with the Change Management process;

• Dispatch and guide remote field technicians during onsite interventions;

• Provide detailed information on how to set up, configure or upgrade Huawei Access/ Transmission products and their features;

• Use trouble ticketing system for tracking customer interactions and fault analysis;

• Identify customers concerns and critical problems based on customer interaction;

What you’ll need:

• Graduated or student in Telecommunications or Computer Science; 1-3/4 years of experience in Telecom industry;

• Familiar with GSM BSS, WCDMA RAN, LTE eRAN;

• Knowledge of Wireless Product and Network planning and optimization;

• BTS,BSC, eNodeB, installation, operation and maintenance;

• Basic knowledge of IP network and OSS;

• Wireless network Design and planning concepts;

• More than 1 year work experience in system Carrier or telecommunication will have priority

• Profiency in English

• French language nice to have

Offer:

• Motivational salary package;

• Opportunity to get certifications on Huawei products;

• Life time learning environment and tools;

• Hand-on experience and lab testing;

• Great amount of Product Documentation;

• Access to a unified Knowledge Base where you can find technical cases encountered by all our engineers around the world;

• Opportunity to go abroad on business trips to customer site and offer onsitesupport (after gaining some relevant working experience with Huawei products);

•Young and motivated team that wants to constantly grow.

• Annual performance package

• Four hours leave per month

• Medical insurance